Shipping and Privacy Policy

Online Ordering Process

1. Add the items you wish to purchase to the shopping basket.
2. When you have added all the items you wish to purchase to your shopping basket, proceed to the checkout.
3. You will then need to pay for the items and will be guided through the process at the checkout.
4. An acknowledgement of order will be sent to you, please note this is not a confirmation of order.
5. We aim to deliver your goods as quickly as possible to you, some goods are made to order and some goods will be sent out direct from our manufacturer but we will advise you when to expect delivery.  This is also confirmation of acceptance of your order.

Delivery Charges

Orders over £50 in the UK Mainland are free.
For orders under £50  or overseas the delivery charge is displayed within the checkout page.

Privacy Policy

Here at Eco Kitchens Online customer satisfaction means a great deal to us and so does respect for your privacy. We at TCR Doors Ltd t/as Eco Kitchens Online, are committed to protecting and respecting your privacy.

This Privacy Policy together with our terms & conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, in accordance with the Data Protection Act 1998 (the Act).

Eco Kitchens Online holds information about its customers, but we will not disclose customer's information to third parties other than when order details are processed as part of order fulfilment. In this case the third party will not disclose any of the details to any other third party.

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. Your email address will be used to contact you and confirm any purchase you make from us.

Credit/debit card information is not stored by us and we do not see this information when orders are placed online. All telephone orders are entered directly onto our system and we do not store credit/debit card information.

When you place orders or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by Data Protection legislation, we adhere to strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

If for any reason you think the personal and account information we hold about in your name is incorrect, please contact us. We will review your file and update your records if required.

By using our Web site, you consent to the collection and use of this information by TCR Doors Ltd t/as Eco Kitchens Online. If we decide to change our privacy policy, we will e-mail you and additionally post those changes on this site so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

We also use cookies which record details of your visits to our site. Cookies are alphanumeric identifiers that are stored on a computer.

This information is purely statistical and does not identify you as an individual. We use this data to help us understand our users' browsing patterns and to shape our marketing.

1. How we use your information

We use the information that we collect via our site or through correspondence with you to improve the service that we provide to you. We will only use the information you have provided us with to:

• Plan and manage our activities, possibly through researching and analysing your use of the site.
• Provide you with information about new services.

We will never pass your email address on to a 3rd party for marketing purposes.

2. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use and other agreements; or to protect the rights, property, safety of TCR Doors Limited t/a Eco Kitchens Online and that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

3. Security and Data Retention

Unfortunately, the transfer of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access and protect your personal data against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

4. Access to Information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our administrative costs in providing you with details of the information we hold about you.

5. Contact us

For the purposes of the Act, the data controller is TCR Doors Ltd t/as Eco Kitchens Online of Unit 100, Bridge House, 7 Bridge Street, Taunton, Somerset, TA1 1TG.

If you have any questions about your personal data or our Privacy Policy, or if you wish to correct any data about yourself that you feel to be inaccurate, please write to 'The Data Protection Officer' at our above address.